Shipping Fee Over $39: Free Shipping Worldwide

At StarCustom, we offer free shipping worldwide for orders over $39. Your total delivery time consists of processing time and shipping time.

Processing Time:

Processing time typically ranges from 2 to 9 business days for your order. The specific processing time is indicated on the product page.

Shipping Time:

The actual shipping time to destination countries depends on the shipping method chosen during checkout:

For orders to the USA, UK, Australia, Canada, Germany, France, and Ireland:

Express Shipping: 3 - 7 days
Standard Shipping: 5 - 10 days
Economy Shipping: 7 - 12 days
For other countries, please add 3-7 days to the estimated shipping times.

Please note that shipping times may be affected by public holidays, destination countries, and courier services.

Total Delivery Time:

Your total delivery time is the sum of processing time and shipping time.

Please Note: Shipping times provided on our website or by customer service representatives are estimates only. Postal services may experience unexpected delays, so please allow extra time for unforeseen circumstances. While we make every effort to ensure timely delivery, we cannot be held responsible for shipping delays caused by factors beyond our control, such as courier services, customs clearance, weather, or incorrect delivery information.

Order Modifications or Cancellation: You have 24 hours after placing your order to contact [email protected] to request modifications or cancellation. After 24 hours, orders are already in production and cannot be modified.

Order Not Received: If your item has not arrived within 60 days of ordering, contact us through our Contact Us page for a free replacement order or a full refund of your purchase.

Returns & Refunds: In most cases, we will replace defective items or incorrect orders upon receiving a photograph showing the specific problem with the product and including the order number. To initiate a return, contact [email protected]. Please note that you are responsible for return shipping costs. Items in used condition are not eligible for refunds or exchanges. Returned items must be unwashed, unworn, and unused, and must be received within 30 days of the original purchase date.